Introduction:

This Acceptable Use Policy (AUP) details the actions which Packet Exchange Service Provider (ISP) considers to be abusive, and thus, strictly prohibited. The examples named in this policy are non-exclusive and are provided solely for guidance to Packet Exchange customers.

Scope:

This policy applies to the use of all services provided by Packet Exchange. Violations of this policy could lead to substantial penalties including, but not limited to, suspension of services, termination of the contract, and legal action.

Prohibited Content:

Under no circumstances are customers of Packet Exchange allowed to use our network to host, transmit, or share:
Spam or unsolicited emails
Material related to the exploitation of minors
Hacking tools or software designed to facilitate illegal activities
Infringing content that violates copyright, trademark, or other intellectual property laws
Content promoting or supporting any form of illegal activities.

Network Abuse:

Any actions that undermine or cause harm to our network or systems are strictly prohibited. This includes, but is not limited to:
Network scanning
Brute force attacks
Hacking
Hijacking

Enforcement & Compliance:

Packet Exchange is compliant with the law and will cooperate with law enforcement authorities and judiciary bodies when legally obliged to do so. Any necessary information related to a customer’s account will be provided upon legitimate court order. All enforcement orders are diligently processed and followed up on.

Domain-Related Issues:

Please note that Packet Exchange does not operate domain name servers, register domains, or host websites. Therefore, any abuse related to domain names should be reported directly to the relevant domain registrar, domain registrant, ICANN, or WIPO at [email protected]
The Uniform Domain Name Dispute Resolution Policy (UDRP) has been adopted by ICANN-accredited Registrars in all gTLDs. Dispute proceedings arising from alleged abusive registrations of domain names (for example, cybersquatting) may be initiated by a holder of trademark rights. The UDRP is a policy between a Registrar and its customer (domain registrants) and is included in registration agreements for all ICANN-accredited registrars

Contact ICANN Helpline at
https://www.icann.org/en/help

Uniform Domain Name Dispute Resolution Policy
https://www.icann.org/resources/pages/policy-2012-02-25-en

Rules for Uniform Domain Name Dispute Resolution Policy (the “Rules”)
https://www.icann.org/resources/pages/udrp-rules-2015-03-11-en

List of Approved Dispute Resolution Service Providers
https://www.icann.org/resources/pages/providers-6d-2012-02-25-en

Information Concerning Approval Process for Dispute-Resolution Service Providers
https://www.icann.org/resources/pages/provider-approval-process-2012-02-25-en

Trademark Claims Notice
https://www.icann.org/resources/pages/tm-claims-2014-01-29-en

About IP Infringement & Cybersquatting
https://www.icann.org/resources/pages/ip-2013-05-03-en

In addition to the dispute procedure mentioned above, we would be in a position to assist you ONLY if you can provide us with a Temporary Restraining Order from any Court of Law or any Government Law Enforcement Agency.

Contact:

For any queries or reports related to our AUP or network abuse, please contact our enforcement team via email at: [email protected]

Amendments:

Packet Exchange reserves the right to modify this policy at any time, effective upon posting the modified policy on this page. It is the responsibility of the customer to ensure that their actions comply with the current policy.

By using Packet Exchange services, customers agree to comply with this AUP and to remain responsible for their actions while on our network. Violation of this AUP can be grounds for immediate account termination. We reserve the right to remove any account without prior notice. If you have any questions about our AUP, please contact us at [email protected].